Kwikset 910 and Z Way on My Cloud

Discussions about Z-Way software and Z-Wave technology in general
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PoltoS
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Joined: 26 Jan 2011 19:36

Re: Kwikset 910 and Z Way on My Cloud

Post by PoltoS » 12 Aug 2017 14:59

/var/log/z-way-server.log

ghrayfahx
Posts: 39
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx » 12 Aug 2017 19:33

It's too big to share via any method I know. (here or pastebin) It's 557k

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PoltoS
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Re: Kwikset 910 and Z Way on My Cloud

Post by PoltoS » 13 Aug 2017 11:25

where?

ghrayfahx
Posts: 39
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx » 19 Aug 2017 05:28

OK. Here is the log file. It's to large to copy and paste to a reply here.https://ufile.io/t22yi

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PoltoS
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Re: Kwikset 910 and Z Way on My Cloud

Post by PoltoS » 21 Aug 2017 02:25

hm... the controller can not read it's own network key. can you try to reset the RaZberry ? (do Factory reset). Or you have many devices in the network?

ghrayfahx
Posts: 39
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx » 21 Aug 2017 15:37

I’ve reset it a few times and this lock is the only thing on the network so far. I’ll try resetting again tonight.

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PoltoS
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Re: Kwikset 910 and Z Way on My Cloud

Post by PoltoS » 21 Aug 2017 23:21

if nothing helps, remote support can probably help.

ghrayfahx
Posts: 39
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx » 22 Aug 2017 14:39

Ok. It looks like that’s my next step. How do I contact them?

ghrayfahx
Posts: 39
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx » 23 Aug 2017 14:08

Ok, I tried resetting and got no luck. I installed the Windows version of the server to my laptop and plugged the stick in there. I was actually able to properly sync the lock to the computer, so it seems it’s something with the server software for the My Cloud and not the stick itself, which I was concerned it might be.

ghrayfahx
Posts: 39
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx » 27 Aug 2017 05:10

I've completely restored my My Cloud device and started fresh with a new install of the software and am still having the same issue. The lock learns in perfectly with the Windows version of the software, so it seems to be the version for the WD

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