find.z-way.me working?

Discussions about Z-Way software and Z-Wave technology in general
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asiobob
Posts: 5
Joined: 21 Dec 2017 13:11

find.z-way.me working?

Post by asiobob » 21 Dec 2017 16:14

Hello is the find.z-way.me service down? I cannot remotely access my razberry.

1. Remote access is enabled in z-way
2. find.z-way.me does not show local IP address when accessed from the same network as the razberry
3. I cannot login using find.z-way.me using site_id/username
4. I can see the zbw_connect reverse ssh tunnel command running on the pi - but netstat show the connection is not getting established...
5. I found out find.z-way.me is not responding to any ssh from various ISP on port 22

So I'm posting to here to see if anyone else is having this problem?

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Z-Wave Support
Posts: 341
Joined: 21 Oct 2016 15:49

Re: find.z-way.me working?

Post by Z-Wave Support » 21 Dec 2017 16:27

Hello,

Currently there are many problems with the service due to rapidly growing user numbers.
Technicians are already working on solving the problem.

Best regards
Z-Wave Support

asiobob
Posts: 5
Joined: 21 Dec 2017 13:11

Re: find.z-way.me working?

Post by asiobob » 21 Dec 2017 16:53

Ok thanks for the confirmation; you can close my support ticket as well.
Maybe scalable AWS solution? But I know these cost a lot of $$$

Regards
AB

Provo
Posts: 112
Joined: 19 Oct 2016 19:54

Re: find.z-way.me working?

Post by Provo » 21 Dec 2017 17:13

It's been like this for quite some time now. When can we expect to see this issue solved?

jarek
Posts: 14
Joined: 09 Oct 2017 11:18

Re: find.z-way.me working?

Post by jarek » 23 Dec 2017 20:59

still not working...

fabrizia.tupone
Posts: 1
Joined: 26 Dec 2017 17:07

Re: find.z-way.me working?

Post by fabrizia.tupone » 26 Dec 2017 17:24

Hi, I have the same problem.
I cannot login anymore to the find.z-way.me service.

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PoltoS
Posts: 4160
Joined: 26 Jan 2011 19:36

Re: find.z-way.me working?

Post by PoltoS » 26 Dec 2017 17:28

Dear Customers,

I have to admit that we experience huge problems with our current find.z-wave.me service. We missed scalability and now we the service runs unstable. We are working on adding more serveres to parallelize the load to more servers. We hope to finish it within a week. Meanwhile some of you might experience problems with connectivity. We apologize for the inconvenience and we hope to solve the issue as soon as possible.

RolfKunkel
Posts: 20
Joined: 03 Jan 2017 18:35

Re: find.z-way.me working?

Post by RolfKunkel » 03 Jan 2018 14:00

Any update on this very annoying issue?

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PoltoS
Posts: 4160
Joined: 26 Jan 2011 19:36

Re: find.z-way.me working?

Post by PoltoS » 05 Jan 2018 07:55

The new service is not yet running, but we have improved the current temporarily a bit.

Apologize for the inconvenience

Dajazzz
Posts: 6
Joined: 22 Dec 2017 15:47

Re: find.z-way.me working?

Post by Dajazzz » 05 Jan 2018 18:10

for me its working.

I actually forgot to put my ID and admin in the first field.

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