New Windows user: UZB not recognized in Z-Way

Discussions about Z-Way software and Z-Wave technology in general
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canuckcam
Posts: 1
Joined: 08 Sep 2018 07:47

New Windows user: UZB not recognized in Z-Way

Post by canuckcam » 08 Sep 2018 08:18

Windows 7 x64, HP Zbook 15 G2, 16GB RAM.

Hi experts...! I just purchased the UZMUUZB dongle, and I'm having a very hard time trying to update the bootloader and firmware. I'm on my 4th hour of trying to a simple firmware upgrade!!

Initially could not get the Z-Way Server to talk to the dongle (COM3) but a re-install fixed it. Then I went into the /expert interface to initiate a firmware update (out of the box at v5.05). It seemed to take the new firmware, but after 30mins of "upgrading please wait" I figured there was something wrong and closed the browser window.

Reopened localhost:8083 and get the dreaded "An unexpected error occurred while initialising the Z-Wave controller data" error, same as on the first install. &^*()!!!!

Check log, update seems to be successful, but can't open serial port?!

Code: Select all

[2018-09-08 00:24:01.966] [I] [zway] Removing job: Write bytes to extended EEPROM
[2018-09-08 00:24:01.966] [I] [zway] Adding job: Soft reset
[2018-09-08 00:24:06.987] [I] [zway] Removing job: Soft reset
[2018-09-08 00:24:06.997] [I] [core] Terminating Z-Wave binding
[2018-09-08 00:24:07.000] [I] [zway] Saving configuration data to config/zddx/f5a86372-DevicesData.xml
[2018-09-08 00:24:16.999] [I] [core] Restarting Z-Wave binding
[2018-09-08 00:24:17.032] [W] [i/o] Failed to alter device settings: 31
[2018-09-08 00:24:17.042] [I] [zway] Adding job: Get controller info and supported function classes
[2018-09-08 00:24:17.043] [C] [i/o] Serial port write error: A device attached to the system is not functioning.
Unplugged the dongle, plugged back in. LED lights blue and turns off. Googling tells me that is the proper indicator (if it doesn't turn off = problem.) This is basic stuff that should be on the one-sheet manual in the box! Ok, so far so good.

Uninstall Z-Way, re-install. Yess! Bootloader is at 5.6, wants upgrade to 7278. Press upgrade bootloader. Stick reboots. Bootloader still at 5.6. Press upgrade firmware to 5.07.

Repeat:

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[2018-09-08 01:07:30.438] [I] [zway] Removing job: Write bytes to extended EEPROM
[2018-09-08 01:07:30.438] [I] [zway] Adding job: Soft reset
[2018-09-08 01:07:35.459] [I] [zway] Removing job: Soft reset
[2018-09-08 01:07:35.469] [I] [core] Terminating Z-Wave binding
[2018-09-08 01:07:35.471] [I] [zway] Saving configuration data to config/zddx/f5a86372-DevicesData.xml
[2018-09-08 01:07:45.481] [I] [core] Restarting Z-Wave binding
[2018-09-08 01:07:45.521] [W] [i/o] Failed to alter device settings: 31
[2018-09-08 01:07:45.532] [I] [zway] Adding job: Get controller info and supported function classes
[2018-09-08 01:07:45.543] [C] [i/o] Serial port write error: A device attached to the system is not functioning.
Uninstall Z-Way. Reinstall. Ok, now the basic UI (:8083/smarthome) sees the stick, but /expert gives me the "Communication or binding error" Uninstall. Reinstall. Yay!!!

Now I'm stuck on bootloader "2018-01-12 5.7 Update bootloader to 9d04" and no more firmware updates. But when I click update, it brings me back to the same screen. Repeat update bootloader. Log reads (as expected.)

Code: Select all

[2018-09-08 01:38:48.910] [I] [zway] Job 0x2b (Write bytes to extended EEPROM): Done (data unchanged, since is identical)

Can someone please tell me what I'm doing wrong or if there's a better way to do this that I'm missing? Thanks!!!



This stick may be the most advanced in features but without clear documentation and easy to use interface, the market is really to the highest level of technical experts. I'm about to return this stick and just buy the competitor's product - I've already spent a ridiculous amount of time troubleshooting this simple task!

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PoltoS
Posts: 4268
Joined: 26 Jan 2011 19:36

Re: New Windows user: UZB not recognized in Z-Way

Post by PoltoS » 09 Sep 2018 02:52

I would suggest you to use Raspberry or other Linux with latest v2.3.8-rc6. We plan to update Windows version in some near future but this is not scheduled yet. Womdows version is very outdated. This is the reason why it does not show you next f/w updates on 9d04 bootloader

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