2Gig CT-100 Inteview Not Complete
We need the log. Also it
We need the log. Also it seems that you are using Z-Cloud, not RaZberry.
Log attached
Log of interview is here: http://pastebin.com/E0MncF3h (it's rather long to attach in line).
Sorry about being in the wrong forum, should I reopen this in the correct spot?
Sorry about being in the wrong forum, should I reopen this in the correct spot?
Indeed, it is about Z-Cloud.
Indeed, it is about Z-Cloud. Take in mind that we do not develop Z-Cloud anymore - we just keep it alive until we replace it by newer version of Z-Way (used in RaZberry). But it was found that thanks to RaZberry the current price of Z-Wave controller became so low that people do not need cloud anymore, so Z-Cloud development is our minor priority compared to other solutions (RaZberry/Z-Box/Z-Stick with Z-Way for Windows, Mac and Linux - all three being autonomous from the internet).
Your thermostat have indeed a very limited support in Z-Cloud mostly to too new Command Classes used in it.
Your thermostat have indeed a very limited support in Z-Cloud mostly to too new Command Classes used in it.
Ct100
I have the same device in the US. All the instances of 0 interview and function fine, however, this has instance 1 and 2 (SensorMultilevel, Association) which the interview never completes, even when forced. It doesn't show as a fully functioning device but I can use the expert setting to set cooling and heating and temp. Is there a work around to force the interview process beyond what is provided?
Is it in RaZberry or in Z
Is it in RaZberry or in Z-Cloud?
Association in instances is a very bad idea. I guess how was this certified!
Association in instances is a very bad idea. I guess how was this certified!
I have a similar issue,
I have a similar issue, device is recognized partially since I get interview issues. I hope there is a new ETA for the next release mentioned above? Any possibility to get an early beta release maybe? 
Thanks.
Thanks.
Our v1.4.1-rc1 version is out
Our v1.4.1-rc1 version is out for a week. But this have almost nothing to support the CT100. Could you probably try it out and send us a backup of your network just to investigate how the devices looks like.
Just an fyi, i sent the logs
Just an fyi, i sent the logs on this same problem in april (april 6th).Was told it was a problem in the razberry software and would get a follow up after an investigation. Was checking back (7 months later) to see if this and my door lock had ever received support... guess not
What device was it about?
What device was it about?
All door locks are supported for quite some time, but this thermostats is not just because we are in Europe and this device is not available for us. We can not buy all devices to check if they follow Z-Wave standard. If something works for 100 devices, the problem is certainly in the specific device.
After all, we are ready to check this - just send us the device - we will fix the problem (if it is on our side) and send it back to you.
All door locks are supported for quite some time, but this thermostats is not just because we are in Europe and this device is not available for us. We can not buy all devices to check if they follow Z-Wave standard. If something works for 100 devices, the problem is certainly in the specific device.
After all, we are ready to check this - just send us the device - we will fix the problem (if it is on our side) and send it back to you.