razberry v2 shield problem (dead?) after firmware update

Discussions about RaZberry - Z-Wave board for Raspberry computer
perf
Posts: 9
Joined: 16 Jan 2019 16:15

razberry v2 shield problem (dead?) after firmware update

Post by perf » 16 Jan 2019 16:39

Hi guys,
I'm looking for a help.
I used guide https://z-wave.me/support/uzbrazberry-firmwares/ to perform a firmware update, exactly following:
In Expert UI go to Network→Controller Info→Firmware upgrade or directly to IP:8083/expert/#/uzb
At that page it was shown that my board has 5.27 firmware and that it's possible to update to 5.32.
So, I started update, after a some time (less than a minute as I remember) notification was shown that it updated successfully.
But once I tried to go to other pages it shows on everywhere:
An unexpected error occurred while initialising the Z-Wave controller data.
Please check
1.) if the controller is plugged in correctly,
2.) that in the app 'Z-Wave Network Access' the right port is entered
(UZB: '/dev/ttyACM0', RaZberry shield: '/dev/ttyAMA0', UZB-Windows: '\\.\COM3', Z-Stick: '/dev/ttyUSB0', embedded boxes: '/dev/ttyS0' or '/dev/ttyS1')
3.) the app is aktiv. If not you could activate it under Menu > Apps > Active or add a new one under Menu > Apps > Local.
The Setting 'Expert View' needs to be active under Menu > My Settings.
Checked /var/log/z-way-server.log:

Code: Select all

[2019-01-16 14:02:03.628] [D] [zway] Opened device: /dev/ttyAMA0
[2019-01-16 14:02:03.628] [D] [zway] Worker thread successfully created
[2019-01-16 14:02:03.628] [D] [zway] Worker thread entry point
[2019-01-16 14:02:03.629] [I] [zway] Adding job: Get controller info and supported function classes
[2019-01-16 14:02:03.639] [D] [zway] SENDING: ( 01 03 00 07 FB )
[2019-01-16 14:02:03.841] [I] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2019-01-16 14:02:03.841] [D] [zway] SENDING: ( 01 03 00 07 FB )
[2019-01-16 14:02:04.043] [I] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2019-01-16 14:02:04.043] [D] [zway] SENDING: ( 01 03 00 07 FB )
[2019-01-16 14:02:04.245] [I] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2019-01-16 14:02:04.245] [W] [zway] Job 0x07 (Get controller info and supported function classes) dropped: too many resends
[2019-01-16 14:02:04.245] [D] [zway] Job 0x07 (Get controller info and supported function classes): fail
[2019-01-16 14:02:04.245] [C] [zway] Get Serial API Capabilities returned zero.
[2019-01-16 14:02:04.245] [I] [zway] Removing job: Get controller info and supported function classes
[2019-01-16 14:02:04.255] [D] [zway] Worker thread exit point
[2019-01-16 14:02:04.255] [D] [zway] Worker thread successfully finished
[2019-01-16 14:02:04.267] [E] [zway] SaveData will not save data since it wasn't loaded. This is to prevent data loss.
[2019-01-16 14:02:04.309] [I] [core] Error: Bad data - communication failed
[2019-01-16 14:02:04.312] [I] [core] Tried 5 times without success. Stopping tries.
[2019-01-16 14:02:04.320] [I] [core] Notification: critical (z-wave): Cannot start Z-Wave binding: Error: Bad data - communication failed
File /dev/ttyAMA0 exists, and app 'Z-Wave Network Access' has correct settings and is active.
I also tried sudo reboot and then sudo halt... neither helped.

Both LEDs (green and red) on a razberry shield are constantly on right after the power on.

What are the ways to fix it?

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PoltoS
Posts: 4481
Joined: 26 Jan 2011 19:36

Re: razberry v2 shield problem (dead?) after firmware update

Post by PoltoS » 18 Jan 2019 00:37

Please power it off and then start again. It might happen that during upgrade some power drop happened and the device was bricked.or it was initially faulty but this rises during upgrade.

If it does not go up after a full powercycle please do RMA and send us the full log so we can invest your the problem.

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PoltoS
Posts: 4481
Joined: 26 Jan 2011 19:36

Re: razberry v2 shield problem (dead?) after firmware update

Post by PoltoS » 18 Jan 2019 00:40

Are both LEDs bright or faint? If bright, this is a problem of eeprom. Otherwise the firmware was not upgraded successfully and it is a brick

perf
Posts: 9
Joined: 16 Jan 2019 16:15

perf

Post by perf » 21 Jan 2019 14:46

Hi PoltoS,

I tried to do a full power cycle 2 times with no positive result.

Both LEDs (green and read) are bright.
please do RMA and send us the full log so we can invest your the problem
could you please clarify how to do RMA? or what is this?

perf
Posts: 9
Joined: 16 Jan 2019 16:15

Re: razberry v2 shield problem (dead?) after firmware update

Post by perf » 21 Jan 2019 22:10

PoltoS wrote:
18 Jan 2019 00:37
... and send us the full log so we can invest your the problem.
you mean to attach here all /var/log/z-way-server.log.* files?

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PoltoS
Posts: 4481
Joined: 26 Jan 2011 19:36

Re: razberry v2 shield problem (dead?) after firmware update

Post by PoltoS » 22 Jan 2019 23:05

Bright means memory problem.

Yea, this log file.

For RMA please consult your shop.

perf
Posts: 9
Joined: 16 Jan 2019 16:15

Re: razberry v2 shield problem (dead?) after firmware update

Post by perf » 24 Jan 2019 12:20

PoltoS wrote:
22 Jan 2019 23:05
Bright means memory problem.
Ok, I see. Is there any way how to fix it?
probably it possible to do something from console?
PoltoS wrote:
22 Jan 2019 23:05
Yea, this log file.
Ok, sending it with this post.
PoltoS wrote:
22 Jan 2019 23:05
For RMA please consult your shop.
Sure, thanks!
Attachments
z-way-logs.tar.bz2
(979.88 KiB) Downloaded 8 times

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PoltoS
Posts: 4481
Joined: 26 Jan 2011 19:36

Re: razberry v2 shield problem (dead?) after firmware update

Post by PoltoS » 26 Jan 2019 12:46

It looks that something went wrong during update like unstable power or something like that. From the log file everything looks ok. So it had to work.

Blue board or green? Can you tell me number on the label?

perf
Posts: 9
Joined: 16 Jan 2019 16:15

Re: razberry v2 shield problem (dead?) after firmware update

Post by perf » 28 Jan 2019 14:27

PoltoS wrote:
26 Jan 2019 12:46
It looks that something went wrong during update like unstable power or something like that. From the log file everything looks ok. So it had to work.

Blue board or green? Can you tell me number on the label?
The board is of blue color.
On the white label (glued to the board):

Code: Select all

ZMEERAZ2
Rev 2.1  S/N: 26.18.01
868,42 MHz
Printed on the board itself:

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HW Rev. 2.0
11/04/2018
The powersource is an USB power supply recommended by Raspberry.org.
It outputs 2A and 5V.
During update I didn't noticed any power issues, also not before and not after.

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PoltoS
Posts: 4481
Joined: 26 Jan 2011 19:36

Re: razberry v2 shield problem (dead?) after firmware update

Post by PoltoS » 05 Feb 2019 02:41

Thank you. We will check it. Meanwhile please exchange yours in the shop where you bought it

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