License not working after Firmware update

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naglerrr
Posts: 3
Joined: 10 Jan 2018 21:33

License not working after Firmware update

Post by naglerrr »

Hi,

i recently bought a UZB with license. I had problems pairing devices to my setup, so i thought I'd try to update the UZB firmware. It seems, that after the update my license is lost. When i try to enter my license key again, it fails with "Unable to verify the License Key".

What can I do to recover my license? Will the license always be lost on firmware updates?

Bests
naglerrr
Posts: 3
Joined: 10 Jan 2018 21:33

Re: License not working after Firmware update

Post by naglerrr »

@Z-Wave Support thanks for contacting me via PM. Unfortunately I am not allowed to send PMs just yet, so I can not send you my license. Is there an E-Mail address or something I could use instead to send you my License?
Eagle
Posts: 105
Joined: 18 Jun 2017 19:04

Re: License not working after Firmware update

Post by Eagle »

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PoltoS
Posts: 7565
Joined: 26 Jan 2011 19:36

Re: License not working after Firmware update

Post by PoltoS »

the latter
naglerrr
Posts: 3
Joined: 10 Jan 2018 21:33

Re: License not working after Firmware update

Post by naglerrr »

The issue has been resolved. Thank you very much for your help.
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PoltoS
Posts: 7565
Joined: 26 Jan 2011 19:36

Re: License not working after Firmware update

Post by PoltoS »

Welcome!

We meanwhile found the cause of that problem and disabled the corresponding update
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