Search found 5 matches

by zama36
15 Aug 2022 20:45
Forum: Discussions in English
Topic: Two problems - Can't remove device and "Could not complete operation." error.
Replies: 8
Views: 2549

Re: Two problems - Can't remove device and "Could not complete operation." error.

Have you used the expert interface and mark the device as failed? Then you should be able to delete it. Thanks for the response. In the ExpertUI, there is no drop down list next to the remove button as there is for the battery controlled devices on the Network Control page. Am I looking in the corr...
by zama36
15 Aug 2022 03:19
Forum: Discussions in English
Topic: Two problems - Can't remove device and "Could not complete operation." error.
Replies: 8
Views: 2549

Two problems - Can't remove device and "Could not complete operation." error.

Last year I submitted the following post. https://forum.z-wave.me/viewtopic.php?t=34778 Because of my delay in responding that post was essentially used to troubleshoot phantom devices causing issues with the HomeKit Gate app. While that issue was similar in terms of error messages, my devices are s...
by zama36
02 Feb 2022 23:07
Forum: Discussions in English
Topic: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Replies: 27
Views: 9706

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

PoltoS wrote:
31 Jan 2022 01:29
@aivs will need access to make a dump of this device.
Not sure if this was directed at me. What files would I need to provide to help with troubleshooting?

Thank you.
by zama36
28 Jan 2022 05:55
Forum: Discussions in English
Topic: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Replies: 27
Views: 9706

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Sorry, I didn't realize my initial post received a response and thus the delay in responding. Unlike ~nightcrawler~, my device was never excluded from my zwave network and was operating perfectly fine in the Home App prior to the upgrade. To this day I can still control it through the Z-Wave Web UI,...
by zama36
09 Dec 2021 10:49
Forum: Discussions in English
Topic: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Replies: 27
Views: 9706

Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

I updated the Z-Wave server software to v3.2.2 from v3.1.1 and have been using the Apple HomeKit Gate app. Afterwards one of my devices, a Jasco Z-Wave outlet, is listed as not supported in the iOS Home app. I have attempted to re-add the bridge a couple of times but during the process when selectin...