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I can't answer your question since I don't have a Popp Hub. Based on the reply by @Poltos, I'm guessing your Popp Hub is a nicely packaged RaZberry (a Raspberry Pi with the Z-Wave.me daughterboard). Before you get too deep into upgrading your Popp Hub, please consider backing up your Z-Way network i...

My Pi is running buster and I typically do upgrades via the command line. If your Pi is running buster, this procedure should work: 1. Verify your OS version is buster - run: cat /etc/os-release 2. Set PKG variable to install version 3.2.2, fetch z-way-server package from server and install z-way-se...

This thread has morphed... Understood and agree that different companies make their own business decisions. The lack of meaningful accountability by the Z-Wave Alliance for bad actors is appalling. Z-Wave.me, Aeotec and Zooz should be applauded and supported for being good actors. Although Aeotec re...

I would factory reset the device (i.e., not just an exclude/include). The procedure is documented here: https: //products.z-wavealliance.org/products/2795/network If other Qubino customers (with the same firmware version) are not having a problem, then a work-around might be possible by setting conf...

If you're having intermittent communication through 10 feet of air, one likely explanation is RF interference. The good news is that the expert UI->Analytics menu has 2 tools for showing noise-related info: Background Noise and Noise Meter. Between these 2 tools and the Packet tool which shows signa...

Yes, doing the upgrade to the 3.2.2 is recommended so that you'll have the most newest diagnostic tools. From the version 3.1.4 timing info you provided. there is absolutely, positively something very, very wrong - most likely RF-related or routing related. You want to see single digits timing (the ...

Some good news... First, the Z-Way expert UI has excellent diagnostic tools that should help identify the problem. While the zway log file is an important source of information, consider using some of the other tools as described below. Second, if Z-Way marks a device as failed, but you have periodi...

Happy to hear the good news. My understanding is that Z-Way will re-use unused nodeIDs once you hit 232. In other words, I wouldn't be concerned about the number Z-Way assigns - it just needs to be a unique number (i.e., 2 devices must not share the same node ID). It's concerning that the Z-Way conf...

Hmmm. You have me stumped. Here's what I see (not greyed out): SUC_SIS.JPG Perhaps clicking on the "Get SUC node ID" button or the "Request network updates from SUC/SIS" button might re-enable the options. Have you modified the Defaults.xml config file (nominally, /opt/z-way-serv...

I installed the msmtp package and have been very happy (apt install msmtp). E-mails are sent using my gmail e-mail account with the following /etc/msmtprc config file (with USER@XXXXX.com as a placeholder for your gmail e-mail address and APP-PASSWORD-ZZZZZ being a Google app password associated wit...