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Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Posted: 25 Jan 2022 00:22
by ~nightcrawler~
aivs wrote: ↑24 Jan 2022 14:19
Hi, please attache backup from expert ui, I will test with your devices.
Tried to attach files but says zbk or zab is not a supported file attachment.
Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Posted: 25 Jan 2022 02:00
by PoltoS
Better to send in PM a link to the file or send it to
support@z-wave.me with a notice that it is for @aivs
Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Posted: 25 Jan 2022 20:01
by ~nightcrawler~
Email sent. Thank you!
Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Posted: 27 Jan 2022 13:17
by aivs
Hi! I found the problem.
I think you stopped HK, then excluded device #10, and then started HK again. So the device left the controller, but not HK. Now to remove the device from HK you need to:
1) Connect to the raspberry pi via ssh
2) Stop z-way-server
Code: Select all
sudo /etc/init.d/z-way-server stop
3) Open the file
Code: Select all
/opt/z-way-server/automation/storage/configjson-06b2d3b23dce96e1619d2b53d6c947ec.json
4) At the end of file remove block with your excluded device ZWayVDev_zway_10-0-37 (see screenshot)
5) Start z-way-server
sudo /etc/init.d/z-way-server start
In the next version of Z-Way, we will add the feature of removing device from the HomeKitGate application.
Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Posted: 28 Jan 2022 05:55
by zama36
Sorry, I didn't realize my initial post received a response and thus the delay in responding.
Unlike ~nightcrawler~, my device was never excluded from my zwave network and was operating perfectly fine in the Home App prior to the upgrade. To this day I can still control it through the Z-Wave Web UI, just not the Home App even though all of my other devices work just fine. I have tried multiple things to try and get it working again. Renaming the Apple Home Gate, stopping and restarting the App, stopping and restarting the Z-way Server, changing the tag on the outlet from type-outlet to type-light, which the Home App recognized but still no luck.
There seems to be something specific to this device but I can't figure it out. Any suggestions would be appreciated.
Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Posted: 31 Jan 2022 01:29
by PoltoS
@aivs will need access to make a dump of this device.
Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Posted: 01 Feb 2022 01:54
by ~nightcrawler~
Seems like I ran into this issue again, but with a different scenario. Was adding more devices since the fix worked and accidentally excluded a switch that I had just included, so I went about adding it back to the network. But, after I restarted HomeKit gate, almost all the extra devices added fine. But it popped up the same "not supported" when the Home App tried to add the excluded/included switch. What's different this time is the device is still visible & controllable from the Zway server. Was device #15 when accidentally excluded and got included as device #16...
Code: Select all
"vdevInfo": {
"ZWayVDev_zway_16-0-38": {
"deviceType": "switchMultilevel",
"probeType": "multilevel",
"metrics": {
"icon": "multilevel",
"isFailed": false,
"title": "Master Bedroom Lights",
"level": 0
},
"location": 0,
"tags": [
],
"permanently_hidden": false,
"creationTime": 1643333431,
"customIcons": {
},
"order": {
"rooms": 0,
"elements": 0,
"dashboard": 0
},
"visibility": true,
"hasHistory": false
}
}
},
{
"moduleId": "HomeKitGate",
"active": true,
"title": "Apple HomeKit",
"params": {
"name": "RaZberry2",
"pin": "xxx-xx-xxx",
"skippedDevices": [
"InfoWidget_5_Int",
"InfoWidget_10_Int",
"BatteryPolling_7"
],
"idMapping": {
"__RaZberry_Controller": 1,
"ZWayVDev_zway_7-0-38": 2,
"ZWayVDev_zway_19-0-38": 3,
"ZWayVDev_zway_9-0-37": 4,
"ZWayVDev_zway_48-0-38": 5,
"ZWayVDev_zway_3-0-38": 6,
"ZWayVDev_zway_4-0-38": 7,
"ZWayVDev_zway_5-0-37": 8,
"ZWayVDev_zway_6-0-38": 9,
"ZWayVDev_zway_7-0-37": 10,
"ZWayVDev_zway_8-0-37": 11,
"ZWayVDev_zway_10-0-37": 12,
"ZWayVDev_zway_11-0-37": 13,
"ZWayVDev_zway_12-0-37": 14
},
"hkDevices": {
"__RaZberry_Controller": {
"id": "__RaZberry_Controller",
"title": "Z-Way",
"manufacturer": "Z-Wave.Me",
"product": "RaZberry",
"serialNumber": "12345678",
"firmwareRevision": "v3.2.2",
"aid": 1
},
"ZWayVDev_zway_16-0-38": {
"id": "ZWayVDev_zway_16-0-38",
"deviceType": "switchMultilevel",
"probeType": "multilevel",
"tags": [
],
"permanently_hidden": false,
"visibility": true,
"title": "Master Bedroom Lights",
"manufacturer": "Jasco Products",
"product": "switchMultilevel",
"firmwareRevision": "3.37",
"serialNumber": "ZWayVDev_zway_16-0-38",
"aid": 8
}
}
I have noticed that I do have a ton of devices in the vdevInfo section of the JSON file from a previous instance of Zway that would be the same devices that I'm adding to this new instance (after I performed an upgrade & thought I did a factory reset). Would that cause any issues? Also, I'm curious what the HomeKit Gate id mapping is doing. It doesn't seem to be updated with the newly added devices. Is the idMapping supposed to match up with the "aid" under the hkDevices?
Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Posted: 02 Feb 2022 23:07
by zama36
PoltoS wrote: ↑31 Jan 2022 01:29
@aivs will need access to make a dump of this device.
Not sure if this was directed at me. What files would I need to provide to help with troubleshooting?
Thank you.
Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Posted: 08 Feb 2022 16:56
by CaylinBr
Any Update on the situation? I have the same issue after updating
Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2
Posted: 08 Feb 2022 20:17
by PoltoS
We are preparing a fix for this issue. We can check it on your specific case if you can dedicate your time to our support.
@CaylinBr, if you are ready, please write to @aivs to make sure our fix covers your issue