No login to z-cloud possible any more

Discussions about Z-Way software and Z-Wave technology in general
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Georg Hermann
Posts: 3
Joined: 24 Sep 2012 16:06

No login to z-cloud possible any more

Post by Georg Hermann » 04 Dec 2012 17:00

Hello,

by sudden (starting last sunday) my gateway (GuruPlug with AEON-Stick 2) can not connect to the z-cloud.
The loop is just established for a few seconds.

There is just one message in the browser: "Sorry, server has not completely started yet. Try realoding the interface later."

Is there a server-side problem, or is somthing broken on my side?

I am thankfull for any advise. ;-)

Br
Georg

jussiva
Posts: 17
Joined: 26 Nov 2012 18:07

I've same connection problem

Post by jussiva » 04 Dec 2012 17:00

I've same connection problem and I guess that problem related to server-side.

pz1
Posts: 2053
Joined: 08 Apr 2012 13:44

It is live for me

Post by pz1 » 04 Dec 2012 17:00

I am still connected since a couple of days, and the Interface screen is active. (I watch on PC, but Z-Agent runs on Syno box)
Since 29-12-2016 I am no longer a moderator for this forum

jussiva
Posts: 17
Joined: 26 Nov 2012 18:07

Is there one ore more cloud

Post by jussiva » 04 Dec 2012 17:00

Is there one ore more cloud servers for z-wave.me ? Maybe just one is down, and I'm trying to use just that one..

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PoltoS
Posts: 5081
Joined: 26 Jan 2011 19:36

You are not connected

Post by PoltoS » 04 Dec 2012 17:00

In another post you say that Z-Agent losts conection due to z-agent/stick/raspberry pi problems. Hence, no way to log in to the Z-Cloud panel.

Please fix the problem first and then you will be able to access Z-Cloud

Georg Hermann
Posts: 3
Joined: 24 Sep 2012 16:06

I have no "Raspberry Pi"

Post by Georg Hermann » 04 Dec 2012 17:00

Hello,

again, I have the trouble with an GuruPlug. And it worked fine untill Sunday. So there is no "settup-issue".

Br
Georg

jussiva
Posts: 17
Joined: 26 Nov 2012 18:07

Hermann, please try to

Post by jussiva » 04 Dec 2012 17:00

Hermann, please try to download certification files again. At least it fix all my connection lost problems !

Georg Hermann
Posts: 3
Joined: 24 Sep 2012 16:06

done. no effect

Post by Georg Hermann » 04 Dec 2012 17:00

I updated the certificates. No effects.

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PoltoS
Posts: 5081
Joined: 26 Jan 2011 19:36

On the server side we see

Post by PoltoS » 04 Dec 2012 17:00

On the server side we see exactly same as for jussiva:
no responce from the stick.

Please check with debug enabled that packets are sent tot the port. Is there a responce from the stick on your side?

Does it work on a PC?

We have not updated Z-Cloud since November 19. The only way to break something is the automatic installation of critical updates done by Ubuntu server. Last down time was due to such an update ;( We are checking if there were any changes.

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