forum

Hello,

by sudden (starting last sunday) my gateway (GuruPlug with AEON-Stick 2) can not connect to the z-cloud.
The loop is just established for a few seconds.

There is just one message in the browser: "Sorry, server has not completely started yet. Try realoding the interface later."

Is there a server-side problem, or is somthing broken on my side?

I am thankfull for any advise.

Br
Georg

I've same connection problem and I guess that problem related to server-side.

I am still connected since a couple of days, and the Interface screen is active. (I watch on PC, but Z-Agent runs on Syno box)

Is there one ore more cloud servers for z-wave.me ? Maybe just one is down, and I'm trying to use just that one..

In another post you say that Z-Agent losts conection due to z-agent/stick/raspberry pi problems. Hence, no way to log in to the Z-Cloud panel.

Please fix the problem first and then you will be able to access Z-Cloud

Hello,

again, I have the trouble with an GuruPlug. And it worked fine untill Sunday. So there is no "settup-issue".

Br
Georg

Hermann, please try to download certification files again. At least it fix all my connection lost problems !

I updated the certificates. No effects.

On the server side we see exactly same as for jussiva:
no responce from the stick.

Please check with debug enabled that packets are sent tot the port. Is there a responce from the stick on your side?

Does it work on a PC?

We have not updated Z-Cloud since November 19. The only way to break something is the automatic installation of critical updates done by Ubuntu server. Last down time was due to such an update ;( We are checking if there were any changes.