Kwikset 910 and Z Way on My Cloud

Discussions about Z-Way software and Z-Wave technology in general
ghrayfahx
Posts: 40
Joined: 09 Jul 2017 04:25

Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx »

I got everything set up and installed correctly from what I can tell. I am now trying to add my only device at the moment which is my door lock. I can add it via the expert menu but it doesn't seem to have any of the correct info. It shows up in the system as a "secure keypad" but doesn't show up as a device in the menus. It just calls itself "device x" where the x is how many times I've added it while trying to get it working. When learning in secure mode I have to perform each interview manually, and it always fails the security interview. I've manually gone in and selected the device description which was closest to what it is, "Kwikset Door Lock with Home Connect technology". Any help would be GREATLY appreciated.

ghrayfahx
Posts: 40
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx »

I’ve continued to try and it’s always the same result. It seems others may have had similar issues but I don’t see where it’s ever been resolved.

User avatar
Z-Wave Support
Posts: 353
Joined: 21 Oct 2016 15:49

Re: Kwikset 910 and Z Way on My Cloud

Post by Z-Wave Support »

Hello,

which Type of WD Cloud do you have?

Best regards
Z-Wave Support

ghrayfahx
Posts: 40
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx »

I have a WD EX2 Ultra. It appears the z wave network itself is working otherwise, it just misidentifies the lock.

ghrayfahx
Posts: 40
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx »

Do you have any suggestions?

User avatar
Z-Wave Support
Posts: 353
Joined: 21 Oct 2016 15:49

Re: Kwikset 910 and Z Way on My Cloud

Post by Z-Wave Support »

Hi,

please install the update on your WD Device.

http://razberry.z-wave.me/z-way-server/ ... 2.31-6.tgz

Best regards
Z-Wave Support

ghrayfahx
Posts: 40
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx »

I've updated it and still get the same thing. I also get some times where I get the message saying "inclusion takes a long time to start up" and I'm also frequently getting "Unable to update data. controller.AddNodeToNetwork(1)" I have completely uninstalled and reinstalled and still get the same things.

User avatar
PoltoS
Posts: 5818
Joined: 26 Jan 2011 19:36

Re: Kwikset 910 and Z Way on My Cloud

Post by PoltoS »

Please send us the log of inclusion

ghrayfahx
Posts: 40
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx »

I'm trying to find the log and can't find where it is located. After re-seating the UZB and rebooting the system it's no longer giving me the controller error but my lock still fails the security update. It is just listing as Battery Device and the type is Secure Keypad.

ghrayfahx
Posts: 40
Joined: 09 Jul 2017 04:25

Re: Kwikset 910 and Z Way on My Cloud

Post by ghrayfahx »

I still have not found the log file. Any help would be greatly appreciated.

Post Reply