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Hi,

I've tried to do a full network restore but all attempts fail with:

"Z-Wave Expert UI - ERROR
Upload or restore of backup has failed"

The log shows:

"[E] [zway] SDK is not supported. Upgrade your stick or contact Z-Way developers for more information"

and the network is now empty. I was using ZWay v3.0.4 on a Raspberry Pi running Buster and a 2nd (I think) generation green RazBerry with firmware version 5.36.

I regularly make backups, both zab/zbk and Raspberry Pi images, so I tried going back to a previous Jessie image with ZWay 2.3.8 and corresponding zab/zbk backups but have exactly the same problem and with multiple other backups too.

I can't believe that all of the backups are broken, how can I get the restore to work?

Thanks,

Greg

From Controller Info ZWay v3.0.4:
Role in Network
Node Id: 1
Home Id: 0xXXXXXXXX
Primary Role: Yes
Primary Capability: Yes
SUC/SIS in network: 1 (SIS)
Hardware
Vendor: RaZberry by Z-Wave.Me
Vendors Product ID: 1024 / 2
Z-Wave Chip: ZW0500
Firmware
Library Type: Static Controller
SDK Version: 6.81.01
Serial API Version: 05.36
Capabillities:
UUID: 4edd756487f625aa13a570d3d7be39a7
Subvendor: 0x0000
Nodes limit: Unlimited
Capabillities: SlM
Software Information
Version number: v3.0.4
Compile-ID: 36b67fd3f95539b8bb512f6b48f5faac9f16d38a
Compile-Date: 2020-01-20 13:33:17 +0300
UI
UI version 1.5.1
Built date 20-01-2020 13:12:50

From Controller Info ZWay v2.3.8:
Role in Network
Node Id: 1
Home Id: 0xXXXXXXXX
Primary Role: Yes
Primary Capability: Yes
SUC/SIS in network: 1 (SIS)
Hardware
Vendor: RaZberry by Z-Wave.Me
Vendors Product ID: 1024 / 2
Z-Wave Chip: ZW0500
Firmware
Library Type: Static Controller
SDK Version: 6.81.01
Serial API Version: 05.36
Capabillities:
UUID: 4edd756487f625aa13a570d3d7be39a7
Subvendor: 0x0000
Nodes limit: Unlimited
Capabillities: SlM
Software Information
Version number: v2.3.8
Compile-ID: 854d8c466afa676694043ff7a9d17febb3bb01d6
Compile-Date: 2018-10-10 00:47:52 +0300
UI
UI version 1.3.3
Built date 05-07-2018 09:28:46

It is not a backup problem, but Z-Way problem. Please let us assist you remotelly and check the problem. You can send us credentials information to check the issue.

This error message usually happens when the SDK is to new, but 6.81.01 should work in v3.0.4.

Also there is a file upload issue in v3.0.4. Please first upgrade to v3.0.5 to eliminate this problem:

sudo apt-get update
sudo apt-get install z-way-server

Hi PoltoS,

Phew - that did the trick - thank you for your help again!

Strange, because I had already tried 2.3.8 Jessie, 3.0.4 Buster and 3.0.4 upgraded to 3.0.5 Buster all of which failed to restore. This time I went straight from 2.3.8 Buster to 3.0.5 and it worked. Perhaps I had made a mistake or used a wrong backup file somewhere.

Are zab/zbk backup files compatible between ZWay versions (i.e. can I restore a 2.3.8 generated backup in 3.0.5 and a 3.0.5 backup in 2.3.8)?

Greg

Yes, they are