Update neighbors fails

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ZWaveUser
Posts: 5
Joined: 16 Dec 2020 17:49

Update neighbors fails

Post by ZWaveUser »

When I run update neighbors from expert mode, with UZB acting as a secondary controller to a Vera Plus, I get failures on all nodes and the neighbors list does not update. There are messages that "Neighbours update failed", which return almost immediately from each device. The UZB can see several of the devices, though it has poor connectivity to many and was recently moved to to a new location to improve the situation, which is why I need to run the reorganization. All devices are mains powered and consist of 5 thermostats (Honeywell) and 10 range extenders (Aeotec 6 and 7). There is no SUC/SIS node listed on the UZB.

What is causing the update to fail? What can I do to get it to work?
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PoltoS
Posts: 6086
Joined: 26 Jan 2011 19:36

Re: Update neighbors fails

Post by PoltoS »

This is because this should be done only on the primary controller side (Vera in your case)
ZWaveUser
Posts: 5
Joined: 16 Dec 2020 17:49

Re: Update neighbors fails

Post by ZWaveUser »

Thank you! I was able to reorganize neighbors on the primary controller, though the UZB neighbors map (http://locahost:8083/expert/#/network/neighbors) doesn't update after the primary controller update, which I thought it could do even as a secondary controller.
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PoltoS
Posts: 6086
Joined: 26 Jan 2011 19:36

Re: Update neighbors fails

Post by PoltoS »

You need then to Request Network Update from Network -> Control
ZWaveUser
Posts: 5
Joined: 16 Dec 2020 17:49

Re: Update neighbors fails

Post by ZWaveUser »

I don't see a Request Network Update option in Network -> Control. Is it on a different screen? I tried "Call NIF from all devices" but that didn't change the neighbor display.
ZWaveUser
Posts: 5
Joined: 16 Dec 2020 17:49

Re: Update neighbors fails

Post by ZWaveUser »

Oh, I see "Request network updates from SUC/SIS", but it's grayed out.
ZWaveUser
Posts: 5
Joined: 16 Dec 2020 17:49

Re: Update neighbors fails

Post by ZWaveUser »

Do you know how to enable the Request Network Update from SUC/SIS button?
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PoltoS
Posts: 6086
Joined: 26 Jan 2011 19:36

Re: Update neighbors fails

Post by PoltoS »

Please show controller info tab. Top 10 fields
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