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Pb for inclusion starting - WD Mycloud Mirror

Posted: 13 Feb 2021 11:08
by SIM
Good morning,
I have a Western Digital Mirror, I installed on it Z-Wave.me Latest release: v3.1.2 (WDMyCloudMirror_Z-Way-Server_2.31-890.bin(01082021)).
I bought a stick Z-Wave.me UZB1 and bought also a licence on your web site (online).
I activated my licence.
But I have still an error during « Start Inclusion » action, error is :
« Unable to update data. controller.AddNodeToNetwork(1) »

I didn’t know that there was a dedicated stick for WD :?

Do you have any solution ?
The firmware of stick seems ok.

Thanks in advance.

Re: Pb for inclusion starting - WD Mycloud Mirror

Posted: 14 Feb 2021 00:17
by PoltoS
Please tell us your license key or uuid and we change it to WD one. This is free.

Re: Pb for inclusion starting - WD Mycloud Mirror

Posted: 16 Feb 2021 10:47
by SIM
Hi, thanks a lot for your answer, I sent you my licence Key by email using "Contact us" on this forum.
Thanks in advance for the change.

Re: Pb for inclusion starting - WD Mycloud Mirror

Posted: 19 Feb 2021 12:06
by SIM
Could you please give me some feedback ? I have no answer to my e-mails from the support.
Thanks.

Re: Pb for inclusion starting - WD Mycloud Mirror

Posted: 20 Feb 2021 04:03
by PoltoS
replied by mail

Re: Pb for inclusion starting - WD Mycloud Mirror

Posted: 20 Feb 2021 12:55
by SIM
Thanks, licence issue resolved, i can start inclusion now :-)