Failed to install the app

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Chester8
Posts: 8
Joined: 06 Mar 2020 14:36

Failed to install the app

Post by Chester8 »

Hi all,

I'm having a problem with a fresh installation in a Raspberry Pi 4 which has been working without problems for 5 o 6 months. I've done a fresh install (tried like 5 or 6 times) and I always get the message "Failed to install the app" when downloading an app from the web interface. The only thing that I can see in the logs is a timeout, but I cannot see the reason.

The version installed is the last one (3.1.4) also with the last version of the O.S.

I have also checked my internet connection and it doesn't seem to have any problems, as I can reach other websites.

Could you please give me any clues to solve this problem?

Thank you very much!
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PoltoS
Posts: 7562
Joined: 26 Jan 2011 19:36

Re: Failed to install the app

Post by PoltoS »

Please check logs. It should complain on the reason
Chester8
Posts: 8
Joined: 06 Mar 2020 14:36

Re: Failed to install the app

Post by Chester8 »

Hello PoltoS, which log should print the reason?

As I told before, in z-way-server.log I only see a timeout:

Code: Select all

[2021-09-02 12:55:09.875] [I] [core] Installing app NetworkPresence ...
[2021-09-02 12:55:15.391] [I] [core] Error installing app NetworkPresence: Timeout was reached
This happens with every app I try to install.

Also, I tried installing the new 3.2.0 version and anything has changed.
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PoltoS
Posts: 7562
Joined: 26 Jan 2011 19:36

Re: Failed to install the app

Post by PoltoS »

Does it happen to all apps? Sure the Pi has access to the internet? Sure it can download from https://developer.z-wave.me
Chester8
Posts: 8
Joined: 06 Mar 2020 14:36

Re: Failed to install the app

Post by Chester8 »

Thank you PoltoS, I'll try to answer your questions:

1) Yes, it happens with all apps that I've tried (5 or 6). Do you want me to try with one in particular?
2) Yes, I can browse the web with Chromium without any problems. Also, I installed the server from the internet with:

Code: Select all

wget -q -O - https://storage.z-wave.me/RaspbianInstall | sudo bash
3) I've tried to access https://developer.z-wave.me with the browser and it works properly, so that doesn't seem to be the problem
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PoltoS
Posts: 7562
Joined: 26 Jan 2011 19:36

Re: Failed to install the app

Post by PoltoS »

You can provide us access so we look on the issue. We will need remote access + remote support enabled + SSH login/pass.

By mail or in PM
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