Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Discussions about Z-Way software and Z-Wave technology in general
~nightcrawler~
Posts: 13
Joined: 08 Aug 2021 04:13

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Post by ~nightcrawler~ »

aivs wrote:
24 Jan 2022 14:19
Hi, please attache backup from expert ui, I will test with your devices.
Tried to attach files but says zbk or zab is not a supported file attachment.
User avatar
PoltoS
Posts: 7562
Joined: 26 Jan 2011 19:36

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Post by PoltoS »

Better to send in PM a link to the file or send it to support@z-wave.me with a notice that it is for @aivs
~nightcrawler~
Posts: 13
Joined: 08 Aug 2021 04:13

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Post by ~nightcrawler~ »

Email sent. Thank you!
aivs
Posts: 68
Joined: 04 Mar 2011 15:26

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Post by aivs »

Hi! I found the problem.
I think you stopped HK, then excluded device #10, and then started HK again. So the device left the controller, but not HK. Now to remove the device from HK you need to:
1) Connect to the raspberry pi via ssh
2) Stop z-way-server

Code: Select all

sudo /etc/init.d/z-way-server stop
3) Open the file

Code: Select all

/opt/z-way-server/automation/storage/configjson-06b2d3b23dce96e1619d2b53d6c947ec.json 
4) At the end of file remove block with your excluded device ZWayVDev_zway_10-0-37 (see screenshot)
5) Start z-way-server
sudo /etc/init.d/z-way-server start

In the next version of Z-Way, we will add the feature of removing device from the HomeKitGate application.
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zama36
Posts: 5
Joined: 17 Jun 2018 07:28

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Post by zama36 »

Sorry, I didn't realize my initial post received a response and thus the delay in responding.

Unlike ~nightcrawler~, my device was never excluded from my zwave network and was operating perfectly fine in the Home App prior to the upgrade. To this day I can still control it through the Z-Wave Web UI, just not the Home App even though all of my other devices work just fine. I have tried multiple things to try and get it working again. Renaming the Apple Home Gate, stopping and restarting the App, stopping and restarting the Z-way Server, changing the tag on the outlet from type-outlet to type-light, which the Home App recognized but still no luck.

There seems to be something specific to this device but I can't figure it out. Any suggestions would be appreciated.
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PoltoS
Posts: 7562
Joined: 26 Jan 2011 19:36

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Post by PoltoS »

@aivs will need access to make a dump of this device.
~nightcrawler~
Posts: 13
Joined: 08 Aug 2021 04:13

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Post by ~nightcrawler~ »

Seems like I ran into this issue again, but with a different scenario. Was adding more devices since the fix worked and accidentally excluded a switch that I had just included, so I went about adding it back to the network. But, after I restarted HomeKit gate, almost all the extra devices added fine. But it popped up the same "not supported" when the Home App tried to add the excluded/included switch. What's different this time is the device is still visible & controllable from the Zway server. Was device #15 when accidentally excluded and got included as device #16...

Code: Select all

  "vdevInfo": {
    "ZWayVDev_zway_16-0-38": {
      "deviceType": "switchMultilevel",
      "probeType": "multilevel",
      "metrics": {
        "icon": "multilevel",
        "isFailed": false,
        "title": "Master Bedroom Lights",
        "level": 0
      },
      "location": 0,
      "tags": [
        
      ],
      "permanently_hidden": false,
      "creationTime": 1643333431,
      "customIcons": {
        
      },
      "order": {
        "rooms": 0,
        "elements": 0,
        "dashboard": 0
      },
      "visibility": true,
      "hasHistory": false
    }
  }
 },
 {
      "moduleId": "HomeKitGate",
      "active": true,
      "title": "Apple HomeKit",
      "params": {
        "name": "RaZberry2",
        "pin": "xxx-xx-xxx",
        "skippedDevices": [
          "InfoWidget_5_Int",
          "InfoWidget_10_Int",
          "BatteryPolling_7"
        ],
        "idMapping": {
          "__RaZberry_Controller": 1,
          "ZWayVDev_zway_7-0-38": 2,
          "ZWayVDev_zway_19-0-38": 3,
          "ZWayVDev_zway_9-0-37": 4,
          "ZWayVDev_zway_48-0-38": 5,
          "ZWayVDev_zway_3-0-38": 6,
          "ZWayVDev_zway_4-0-38": 7,
          "ZWayVDev_zway_5-0-37": 8,
          "ZWayVDev_zway_6-0-38": 9,
          "ZWayVDev_zway_7-0-37": 10,
          "ZWayVDev_zway_8-0-37": 11,
          "ZWayVDev_zway_10-0-37": 12,
          "ZWayVDev_zway_11-0-37": 13,
          "ZWayVDev_zway_12-0-37": 14
        },
        "hkDevices": {
          "__RaZberry_Controller": {
            "id": "__RaZberry_Controller",
            "title": "Z-Way",
            "manufacturer": "Z-Wave.Me",
            "product": "RaZberry",
            "serialNumber": "12345678",
            "firmwareRevision": "v3.2.2",
            "aid": 1
          },
          "ZWayVDev_zway_16-0-38": {
            "id": "ZWayVDev_zway_16-0-38",
            "deviceType": "switchMultilevel",
            "probeType": "multilevel",
            "tags": [
              
            ],
            "permanently_hidden": false,
            "visibility": true,
            "title": "Master Bedroom Lights",
            "manufacturer": "Jasco Products",
            "product": "switchMultilevel",
            "firmwareRevision": "3.37",
            "serialNumber": "ZWayVDev_zway_16-0-38",
            "aid": 8
          }
         }
I have noticed that I do have a ton of devices in the vdevInfo section of the JSON file from a previous instance of Zway that would be the same devices that I'm adding to this new instance (after I performed an upgrade & thought I did a factory reset). Would that cause any issues? Also, I'm curious what the HomeKit Gate id mapping is doing. It doesn't seem to be updated with the newly added devices. Is the idMapping supposed to match up with the "aid" under the hkDevices?
zama36
Posts: 5
Joined: 17 Jun 2018 07:28

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Post by zama36 »

PoltoS wrote:
31 Jan 2022 01:29
@aivs will need access to make a dump of this device.
Not sure if this was directed at me. What files would I need to provide to help with troubleshooting?

Thank you.
CaylinBr
Posts: 4
Joined: 08 Feb 2022 16:54

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Post by CaylinBr »

Any Update on the situation? I have the same issue after updating
User avatar
PoltoS
Posts: 7562
Joined: 26 Jan 2011 19:36

Re: Device "not supported" in Home App following upgrade to Z-Wave v3.2.2

Post by PoltoS »

We are preparing a fix for this issue. We can check it on your specific case if you can dedicate your time to our support.
@CaylinBr, if you are ready, please write to @aivs to make sure our fix covers your issue
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