"Ghost" devices showing up under Signal Strength

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CorC
Posts: 17
Joined: 10 Aug 2017 10:34

"Ghost" devices showing up under Signal Strength

Post by CorC »

Hi All,

I've just received my Razberry 7 Pro this weekend, and was able to successfully switch from by previous 5 series Razberry to the 7 series without any issues. So first of all, my compliments to ZWave.ME for making this such a smooth proces. Created a backup, replaced the chip, restored the backup and all worked just fine.

Now when checking up my network, I noticed under "Signal Strength" there were way more devices listed (e.g. device 4, 5 and 6) than actually active in the network, and even weirder, they seem to be receiving / having signal strength as well (see below screenshot).
Screenshot 2022-01-16 at 19.59.51.png
Screenshot 2022-01-16 at 19.59.51.png (204.87 KiB) Viewed 2705 times
Screenshot 2022-01-16 at 20.00.06.png
Screenshot 2022-01-16 at 20.00.06.png (204.65 KiB) Viewed 2705 times
When I check the Routing Table, I also noted a number of devices reporting several "ghost" devices under "Routes From This Node" (e.g. device_39 does not exist).
Screenshot 2022-01-16 at 20.00.25.png
Screenshot 2022-01-16 at 20.00.25.png (386.88 KiB) Viewed 2705 times
Now I have two questions:

1) Is this normal?
2) If not, how can I get rid of these "ghost" nodes.

There are no failed devices listed.
seattleneil
Posts: 172
Joined: 02 Mar 2020 22:41

Re: "Ghost" devices showing up under Signal Strength

Post by seattleneil »

Just a thought... these may be Z-Wave devices that are not in your Home Id (i.e., they belong to a different Z-Wave network ID). It may be possible to verify this theory under Analytics->Statistics to see if there foreign network messages. If that's the case, it would be helpful if the UI for Signal Strength was divided into 2 sections - the top section could show devices in the same Home ID and the bottom section could should foreign network devices (otherwise, it would be very confusing to have the same device ID/Name appear twice, with different RSSI values).
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PoltoS
Posts: 7565
Joined: 26 Jan 2011 19:36

Re: "Ghost" devices showing up under Signal Strength

Post by PoltoS »

Those are not devices from another Home ID. It is a bug. Hopefully already fixed!

Please do this: https://forum.z-wave.me/viewtopic.php?p=92958#p92958 and then update the firmware of your RaZberry 7 Pro (as before under Controller Info tab). This will fix it.
CorC
Posts: 17
Joined: 10 Aug 2017 10:34

Re: "Ghost" devices showing up under Signal Strength

Post by CorC »

Thank you @PoltoS, upgrading the firmware and applying the fix resolved the issue!
mango
Posts: 37
Joined: 06 Feb 2021 00:11

Re: "Ghost" devices showing up under Signal Strength

Post by mango »

CorC wrote:
18 Jan 2022 11:49
Thank you @PoltoS, upgrading the firmware and applying the fix resolved the issue!
Hey @PoltoS - im having this issue at the moment. I recently installed 2x (one is using stock firmware on 7.15.00), and another on 7.17. Ive updated one of them to 7.17 and the issue still persists. I've got 2x Razberry Pro 7s to replace a single Razberry 2 (meaning there is currently 3 in operating). Im gathering its just picking up the z-wave devices on the other z-ways - I'm not sure if its problematic.

See attached image
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z-way ghosts.png
z-way ghosts.png (73.42 KiB) Viewed 2060 times
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PoltoS
Posts: 7565
Joined: 26 Jan 2011 19:36

Re: "Ghost" devices showing up under Signal Strength

Post by PoltoS »

After upgrade you did please clear statistics
mango
Posts: 37
Joined: 06 Feb 2021 00:11

Re: "Ghost" devices showing up under Signal Strength

Post by mango »

PoltoS wrote:
28 Jun 2022 09:05
After upgrade you did please clear statistics
Thanks Polto - issue solved after clearing packets
Dan
Posts: 38
Joined: 01 May 2019 11:39

Re: "Ghost" devices showing up under Signal Strength

Post by Dan »

PoltoS wrote:
28 Jun 2022 09:05
After upgrade you did please clear statistics
:idea: May be it would be great to clear statistics after firmware update automatically.
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PoltoS
Posts: 7565
Joined: 26 Jan 2011 19:36

Re: "Ghost" devices showing up under Signal Strength

Post by PoltoS »

Good point
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