Alexa skill isn't working (after upgrade to 3.2.2?)

Discussions about Z-Way software and Z-Wave technology in general
syzygy
Posts: 9
Joined: 13 Jan 2018 00:28

Alexa skill isn't working (after upgrade to 3.2.2?)

Post by syzygy »

Morning

It's happened again - I've just upgraded my z-way-server software to 3.2.2 and the devices within my Alexa app have become unresponsive.

I've removed and re-installed the Alexa skill, and confirmed that I can log in to the remote URL (https://find.z-wave.me) with my remote ID/login.. that works fine.

The mobile app is reporting "!Hub is not connected" even though I can log in remotely from a browser, so I'm wondering if there's an arcane connection issue.

Can someone help?
enbemokel
Posts: 482
Joined: 08 Aug 2016 17:36

Re: Alexa skill isn't working (after upgrade to 3.2.2?)

Post by enbemokel »

I assume that the alexa service is down from z-way side, as more users do have the problem.
So it was just the wrong time to upgrade ;-)
Lets wait few days.
anesthesia
Posts: 17
Joined: 28 Mar 2016 21:30

Re: Alexa skill isn't working (after upgrade to 3.2.2?)

Post by anesthesia »

Same Problem with Alexa Skill. It is not possible to link the app with the Zway Server at the moment, Authentication failed. Hope they fix it soon.
micky1500
Posts: 298
Joined: 07 Feb 2016 16:29
Location: England

Re: Alexa skill isn't working (after upgrade to 3.2.2?)

Post by micky1500 »

i did raise it 10 days ago.
https://forum.z-wave.me/viewtopic.php?f=3419&t=35079
Only 4 users complained.
Alexa has not worked for about 5 days now.
I need it asap. Using android phone as my alternative.
Raspi 4 - (Buster - 32 Bit) Zwave Version 4.1.1, Raz 7 Pro, Serial API Version: 07.38
Biker
Posts: 18
Joined: 16 Jan 2017 10:55

Re: Alexa skill isn't working (after upgrade to 3.2.2?)

Post by Biker »

I did the update after Alexa could not access Z-Wave. Unfortunately, the remote access still does not work
Spacerat
Posts: 69
Joined: 26 Dec 2015 21:03

Re: Alexa skill isn't working (after upgrade to 3.2.2?)

Post by Spacerat »

I am using Z-Way v2.3.8. Since a few days Alexa is also not working anymore...
enbemokel
Posts: 482
Joined: 08 Aug 2016 17:36

Re: Alexa skill isn't working (after upgrade to 3.2.2?)

Post by enbemokel »

Yes, and unfortunately no reaction from team here.....
syzygy
Posts: 9
Joined: 13 Jan 2018 00:28

Re: Alexa skill isn't working (after upgrade to 3.2.2?)

Post by syzygy »

Thank you all for the confirmation! 8-)

I hope they can get it fixed soon - it really knocks my family's trust in the home automation system I've chosen, and the last thing I want to do is be forced to move to Tuya.

j
AlesKO
Posts: 84
Joined: 24 Nov 2016 09:58

Re: Alexa skill isn't working (after upgrade to 3.2.2?)

Post by AlesKO »

Same with me. Not working.
enbemokel
Posts: 482
Joined: 08 Aug 2016 17:36

Re: Alexa skill isn't working (after upgrade to 3.2.2?)

Post by enbemokel »

@Polto, any news or time frame for us.

Would be good to konw, better would be that the new app is ready, before the old stops working.
Best rerards
Nico
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