Cannot start Z-Wave binding: Error: Bad data - communication failed

Discussions about Z-Way software and Z-Wave technology in general
piet66
Posts: 266
Joined: 04 Feb 2017 17:00

Cannot start Z-Wave binding: Error: Bad data - communication failed

Post by piet66 »

Since this morning, my Zway system suddenly doesn't work anymore.

I'm getting these messages:
[zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[core] Error: Bad data - communication failed
[core] Tried 5 times without success. Stopping tries.
[core] Notification: critical (z-wave): Cannot start Z-Wave binding: Error: Bad data - communication failed

I have searched the forum but have not found anything that would have helped me.

Also an upgrade to zway 4.0.2 and reboot didn't help.

Any ideas?
Raspberry Pi 3 Model B Rev 1.2
Raspbian GNU/Linux 10 (buster, 32bit)
RaZberry by Z-Wave.Me ZW0700 7.20.00 07.38/1766938484 1025/257
Z-Way version v3.2.3 from 2022-04-06 04:56:23 +0300
piet66
Posts: 266
Joined: 04 Feb 2017 17:00

Re: Cannot start Z-Wave binding: Error: Bad data - communication failed

Post by piet66 »

Some more info to the problem:

after 23:00 last day, the log was flooded with the messages:
[2023-02-21 23:02:08.777] [zway] Adding job: Get background noise level
[2023-02-21 23:02:08.984] [zway] Job 0x3b (Get background noise level): No ACK received before timeout
[2023-02-21 23:02:09.189] [zway] Job 0x3b (Get background noise level): No ACK received before timeout
[2023-02-21 23:02:09.395] [zway] Job 0x3b (Get background noise level): No ACK received before timeout
[2023-02-21 23:02:09.395] [W] [zway] Job 0x3b (Get background noise level) dropped: too many resends
[2023-02-21 23:02:09.396] [zway] Removing job: Get background noise level

After restart of z-way-server no ZWayVDev_zway_ device was created, instead the messages were printed:
[2023-02-22 08:27:37.838] [zway] Adding job: Get controller info and supported function classes
[2023-02-22 08:27:38.047] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2023-02-22 08:27:38.249] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2023-02-22 08:27:38.451] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2023-02-22 08:27:38.451] [W] [zway] Job 0x07 (Get controller info and supported function classes) dropped: too many resends
[2023-02-22 08:27:38.452] [C] [zway] Get Serial API Capabilities returned zero.
[2023-02-22 08:27:38.452] [zway] Removing job: Get controller info and supported function classes
[2023-02-22 08:27:38.468] [I] [core] Terminating Z-Wave binding
[2023-02-22 08:27:38.482] [I] [zway] SaveData will not save data since it wasn't loaded. This is to prevent data loss.
[2023-02-22 08:27:38.516] [I] [core] Trying to restart Z-Wave binding (zway) in 10 seconds
[2023-02-22 08:27:38.527] [I] [core] Error: Bad data - communication failed
[2023-02-22 08:27:38.528] [I] [core] Trying to restart Z-Wave binding (zway) in 10 seconds

...

[2023-02-22 08:28:13.806] [I] [core] Error: Bad data - communication failed
[2023-02-22 08:28:13.816] [I] [core] Tried 5 times without success. Stopping tries.
[2023-02-22 08:28:13.818] [I] [core] Notification: critical (z-wave): Cannot start Z-Wave binding: Error: Bad data - communication failed
Raspberry Pi 3 Model B Rev 1.2
Raspbian GNU/Linux 10 (buster, 32bit)
RaZberry by Z-Wave.Me ZW0700 7.20.00 07.38/1766938484 1025/257
Z-Way version v3.2.3 from 2022-04-06 04:56:23 +0300
piet66
Posts: 266
Joined: 04 Feb 2017 17:00

Re: Cannot start Z-Wave binding: Error: Bad data - communication failed

Post by piet66 »

I have reinstalled my old Razberry board. Z-Way now seems to work properly again.

If nobody knows better, I will say that the board is defective. I will send it back under warranty.

The new Razberry7 Pro board worked perfectly for only 6 weeks.
Raspberry Pi 3 Model B Rev 1.2
Raspbian GNU/Linux 10 (buster, 32bit)
RaZberry by Z-Wave.Me ZW0700 7.20.00 07.38/1766938484 1025/257
Z-Way version v3.2.3 from 2022-04-06 04:56:23 +0300
User avatar
PoltoS
Posts: 7562
Joined: 26 Jan 2011 19:36

Re: Cannot start Z-Wave binding: Error: Bad data - communication failed

Post by PoltoS »

Is RaZ 2 working in the same place RaZ 7 is not ? Looks like a hardware fault. We can replace it for you once they are back in stock.
piet66
Posts: 266
Joined: 04 Feb 2017 17:00

Re: Cannot start Z-Wave binding: Error: Bad data - communication failed

Post by piet66 »

Yes, Raz7 was put on the same Raspberry on the same place as the Raz2.

That's great if you would replace it.
Raspberry Pi 3 Model B Rev 1.2
Raspbian GNU/Linux 10 (buster, 32bit)
RaZberry by Z-Wave.Me ZW0700 7.20.00 07.38/1766938484 1025/257
Z-Way version v3.2.3 from 2022-04-06 04:56:23 +0300
lanbrown
Posts: 279
Joined: 01 Jun 2021 08:06

Re: Cannot start Z-Wave binding: Error: Bad data - communication failed

Post by lanbrown »

PoltoS wrote:
22 Feb 2023 19:51
Is RaZ 2 working in the same place RaZ 7 is not ? Looks like a hardware fault. We can replace it for you once they are back in stock.
Any idea when that would be? The Pro variant that is.
User avatar
PoltoS
Posts: 7562
Joined: 26 Jan 2011 19:36

Re: Cannot start Z-Wave binding: Error: Bad data - communication failed

Post by PoltoS »

Hopefully in March
melvinarda
Posts: 3
Joined: 28 Mar 2023 18:23

Re: Cannot start Z-Wave binding: Error: Bad data - communication failed

Post by melvinarda »

Hopefully in March youtube apk
any update about this?
Last edited by melvinarda on 31 Mar 2023 23:21, edited 1 time in total.
User avatar
PoltoS
Posts: 7562
Joined: 26 Jan 2011 19:36

Re: Cannot start Z-Wave binding: Error: Bad data - communication failed

Post by PoltoS »

Still waiting for the delivery. Sorry, hope in April
piet66
Posts: 266
Joined: 04 Feb 2017 17:00

Re: Cannot start Z-Wave binding: Error: Bad data - communication failed

Post by piet66 »

Amazon.de offers only the Razberry 7 Pro with US frequency.
When will the version with EU frequency be available?
Raspberry Pi 3 Model B Rev 1.2
Raspbian GNU/Linux 10 (buster, 32bit)
RaZberry by Z-Wave.Me ZW0700 7.20.00 07.38/1766938484 1025/257
Z-Way version v3.2.3 from 2022-04-06 04:56:23 +0300
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