New Install - INCLUSION takes a long time to start up.

[razmataz]

Have Razberry 3 on PI 2. Struggled to get updated. Now on Zwave.me 2.1.3.

So when I go to include devices I get an alert:
SmartHome UI - WARNING INCLUSION takes a long time to start up.

Same message if I try exclusion except savs:
SmartHome UI - WARNING EXCLUSION takes a long time to start up.

Logs look ok to me. I've google for the inclusion/exclusion error and see nothing useful. Downloaded the source from GITHUB and the comment above sending error message is useless. Might as well say,
// The next line is a program statement,

Here is comment:
// If INCLUSION takes a long time and nothing happens display an alert and reset inclusion process

I saw the message, so I know that. But what might it mean? I used to work with a guy that sent messages like 'see programmer', thanks. How about telling me what was expected and happened. Sorry, it's a pet peave of mine.

There is this message in the logs:
[2016-07-27 12:26:22.897] [D] [zway] SETDATA controller.data.frequency = "unknown"
[2016-07-27 12:26:22.897] [E] [zway] Error returned from zway_fc_zme_freq_change(zway, 0xFF, NULL, NULL, NULL): Function class not supported by the hardware (-4)

But, someone having a similar problem posted that to a thread, and the only response was something on the order of 'I don't see a problem in the logs.'
https://forum.z-wave.me/viewtopic.php?f=3422&t=22508

I feel like I'm wading in the quagmire.

Any help would be nice.

So before I give up and look for yet another solution. Can anyone point me anywhere? I miss IRIS 1. It worked so well. Trying to find another solution. Thought this was it. I'm a programmer. But need some sort of help, especially when error messages aren't errors -like you have to know something. This zwave stuff doesn't seem ready for prime time, yet I had used IRIS 1 for a couple years and they had it right before British Gas bought the underlying company.

BTW: I have a 3.0 board I bought a year ago. Looked at the where to buy list to see about a 5.0 and it needs updating. Many sites don't work (US) and one only sold 4 products, all various quantities of razberrys (1,10,100), I just worry about being current, since the 5.0 is out in 2013 and I ordered by razberry 2015/12 and got 3.0 from a place.

Setting this up seems thick and this is just inclusion with nothing to do with using the devices.

Matt

[pz1]

BTW: I have a 3.0 board I bought a year ago. Looked at the where to buy list to see about a 5.0 and it needs updating. Many sites don't work (US) and one only sold 4 products, all various quantities of razberrys (1,10,100), I just worry about being current, since the 5.0 is out in 2013 and I ordered by razberry 2015/12 and got 3.0 from a place.

Looks like someone nicely got rid of some old stuff. On this forum there are several reports of problems with these gen3 RaZbery devices.

I suggest you directly contact info@z-wave.me, explain your problem again, attach a full log, and refer to this thread.
May be your device is one from a failed batch.

[razmataz]

Thanks! I have two. One won't talk at all. This one lights up at least. And responds.

Will contact them. I have a nice clean log from todays boot.

[pz1]

Allow them some time to respond, but if you don't hear back in 2 weeks please report here.

[razmataz]

Okay. Sent message to them right after we talked.

[PoltoS]

Looks like h/w (EEPROM) fault. Discussed by mail. And these are 3rd gen boards - very old!