Ship Back the Razberry daughter board

Discussions about RaZberry - Z-Wave board for Raspberry computer
Post Reply
udev
Posts: 6
Joined: 14 May 2015 08:29

Ship Back the Razberry daughter board

Post by udev »

How to ship back the Razberry daughter board back to the z-wave.me???????


If anyone knew this please tell me the procedure.I had a razberry daughter board which is not working with z-way application for us :( and we had notified it to the z-wave.me people but still we didn't get any response hence we decided to ship it back.


Thanks
pz1
Posts: 2053
Joined: 08 Apr 2012 13:44

Re: Ship Back the Razberry daughter board

Post by pz1 »

When and how did you notify them? You joined this forum some 10 days ago. In normal business prectice you must give them a couple of weeks to come with a solution or a replacement device. I think in most countries you have to deal with the shop where you bought the device.
udev
Posts: 6
Joined: 14 May 2015 08:29

Re: Ship Back the Razberry daughter board

Post by udev »

14th May,2015 we have notified them by mail and along with this mail we had supplied the LOG file as well,
We got a reply from them about what OS we are using and whether the ttyAMA0 port has been configured properly or not ?
We have sent back the reply along with the information they wanted but till date they have not replied any thing to us
for which i wanted to know the procedure to ship back the razberry daughter board
User avatar
PoltoS
Posts: 7565
Joined: 26 Jan 2011 19:36

Re: Ship Back the Razberry daughter board

Post by PoltoS »

Was your problem solved? Have you got a replacement?
Post Reply