Device seems to be dead after 05.36 Firmware Update

[nachtfalke50]

Hello,

After 05.36 Firmware Update the status of Z-Way Razberry Contoller show "Device seems to be dead" and i can't include any devices.

When i do a "Call fpr NIF" I see in the Jobs;

RSSI Ch#1: -85 dBm, Ch#2: -85 dBm, Ch#3: invalid

Request for node 1 information frame sent
Node info request failed
Request for node 1 information frame sent
Node info request failed
Request for node 1 information frame sent
Node info request failed
Removing job due to too much retransmitions

Role in Network
Node Id: 1
Home Id: 0xd8763f84
Primary Role: Yes
Primary Capability: Yes
SUC/SIS in network: 1 (SIS)
Hardware
Vendor: RaZberry by Z-Wave.Me
Vendors Product ID: 1024 / 2
Z-Wave Chip: ZW0500
Firmware
Library Type: Static Controller
SDK Version: 6.81.01
Serial API Version: 05.36
Capabillities:
UUID: aa9d389b6bafe05f03c3c688dee9b15e
Subvendor: 0x0000
Nodes limit: Unlimited
Capabillities: SlM
Software Information
Version number: v3.0.6
Compile-ID: 82a4fd59993dc610c06507351714f95f21475262
Compile-Date: 2020-04-28 13:52:20 +0300
UI
UI version 1.5.1
Built date 20-01-2020 13:12:50

[micky1500]

Have you tried a power cycle yet ?
sudo shutdown now
Then turn the power off for 10 seconds.

[nachtfalke50]

Yes, many times.

[nachtfalke50]

I tested it on 3 different PI. The same result everywhere.

[micky1500]

oh.
There was a batch of faulty items.. need Poltos to advise on whether yours is likely.
can you downgrade ? worth a try.
2018-01-01 5.36 5.27 Update from 5.36 to 5.27 firmware for EU/US/RU/IN/CN/ANZ/BR

[nachtfalke50]

The red light is on all the time.

I tried a downgrade with ZMESerialUpdater, but that didn't work.
With ./ZMESerialUpdater serialapi_uzbupdate -d /dev/ttyAMA0 it show all time the same version.



Z-WAVE Serial API Tool
Version:LWE0.9
by Z-WAVE>ME


-->
Device ready in:3.06376409531 seconds
FULL INFO
Openning port .............................. OK


SERIAL INFO
VERSION: 05 24 VENDOR: 01 47

ZME_CAPABILITIES
UID: AA 9D 38 9B 6B AF E0 5F 03 C3 C6 88 DE E9 B1 5E
VENDOR: 00 00 NODES: FF
FLAGS: 05 00 00 00 00 00 00 00 00 00 00 00 00

FIRMWARE CRC
BOOT: 8A AA FW: 8B C3
MISC
FREQ: EU

NVR Content
--------------------------------------------------------------------------------------------
Prog/erase lock : FF FF FF FF FF FF FF FF, Read back lock: FF
Rev 01, Cal 04, TXCal 1B 16, SAW 0D 3C DE 05, Pin 01, CRC 32 71
NMV: CS 04, TYPE 02, SIZE 01 00, PSIZE 01 00 (EEPROM M25PE20)
USB: VID 00 01, PID 00 02, UUID 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
--------------------------------------------------------------------------------------------
FACTORY ID: WEEK 30, YEAR 16, CHIP 00 07, SER 09 4C, WS 5, HWREV: 00 01, CRC8 B7

elapsed 5.45848989487 seconds

[micky1500]

http://your ip:8083/expert/#/uzb
access token of 'all'

you need support from z-way team
they are sleeping now..
you will get an answer soonish !

[nachtfalke50]

I did a downgrade with:

./ZMESerialUpdater serialapi_uzbupdate -d /dev/ttyAMA0 -f UPD_FIRMWARE_Razberry_STATIC_2ch_ZME_05_24_04000002_ZME_05_1b_04000002.bin

It show me now:

Z-WAVE Serial API Tool
Version:LWE0.9
by Z-WAVE>ME


-->
Device ready in:3.05904984474 seconds
FULL INFO
Openning port .............................. OK


SERIAL INFO
VERSION: 05 1B VENDOR: 01 47

ZME_CAPABILITIES
UID: AA 9D 38 9B 6B AF E0 5F 03 C3 C6 88 DE E9 B1 5E
VENDOR: 00 00 NODES: FF
FLAGS: 05 00 00 00 00 00 00 00 00 00 00 00 00

FIRMWARE CRC
BOOT: 8A AA FW: 09 2C
MISC
FREQ: EU

NVR Content
--------------------------------------------------------------------------------------------
Prog/erase lock : FF FF FF FF FF FF FF FF, Read back lock: FF
Rev 01, Cal 04, TXCal 1B 16, SAW 0D 3C DE 05, Pin 01, CRC 32 71
NMV: CS 04, TYPE 02, SIZE 01 00, PSIZE 01 00 (EEPROM M25PE20)
USB: VID 00 01, PID 00 02, UUID 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
--------------------------------------------------------------------------------------------
FACTORY ID: WEEK 30, YEAR 16, CHIP 00 07, SER 09 4C, WS 5, HWREV: 00 01, CRC8 B7

elapsed 5.46246790886 seconds


But i get the same error: Device seems to be dead

RSSI Ch#1: -82 dBm, Ch#2: -82 dBm, Ch#3: invalid

Request for node 1 information frame sent
Node info request failed
Request for node 1 information frame sent
Node info request failed
Request for node 1 information frame sent
Node info request failed
Removing job due to too much retransmitions

[nachtfalke50]

Now i try:

Update from 5.27 to 5.32
wget https://service.z-wave.me/expertui/uzb/ ... 000002.bin (OK)

Than:
Update from 5.32 to 5.23
wget https://service.z-wave.me/expertui/uzb/ ... 000002.bin (OK)

Than:
Update from 5.23 to 5.22
wget https://service.z-wave.me/expertui/uzb/ ... _05_16.bin (Fail)

Ok, now i see no way to get back to 5.22.

[micky1500]

you said.
Than:
Update from 5.32 to 5.23
wget https://service.z-wave.me/expertui/uzb/ ... 000002.bin (OK)

5.23 is good
if that doesn't work, then you need to look at a complete re-install or a replacement z-way device.