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Hue app not working after update

Posted: 04 May 2023 16:13
by p_carneyrn
I updated to 4.1 last night and the philips hue app 1.1 no longer works. My log shows a 'send action error'. I have deleted and reinstalled the app without success. Any suggestions? I really don't want to start from scratch.

Re: Hue app not working after update

Posted: 04 May 2023 17:15
by PoltoS
Hello!

Could you please share logs with us or provide remote access to check it? This part was not touched but might be affected indirectly.

Re: Hue app not working after update

Posted: 04 May 2023 19:42
by p_carneyrn
Thank you for your response, I have gone into settings and checked the 'Enable remote access' . I think it may have something to do with the app 'Dimmable Scene' since it has lost its room assignment and name of scene (maybe?). Is there anything else I need to do to allow access?

Re: Hue app not working after update

Posted: 04 May 2023 20:21
by PoltoS
You should send in PM your remote ID/login/password. Or on support@z-wave.me

Re: Hue app not working after update

Posted: 04 May 2023 21:46
by p_carneyrn
Thank you I'll send it shortly.