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Okay, we can send you one from Switzerland or from Latvia. Would be great if if you can send yours to us for investigations. Please drop a message to help@z-wave.me with a reference ot this e-mail with a delivery address.

Otherwise you can request for RMA from Botland.

I sent an email at 26.8. but did not get a response since.

Could you check the status of my request?

We don't see your mail. Please send it to me in PM together with your mail and I forward it manually to our helpdesk

Hi guys!
With my almost brand-new Z-Uno, I'm now unfortunatly facing the same issue as User "7Cv0Nu6Q".

It was working pretty fine with an external sensor for a few hours, but now the green LED and all others are off, regardless already have tried:

• factory-reset

• rescue mode

• pressing reset during bootloader burning procedure like described above

In Arduino IDE, the Z-Uno is still visible, but when trying to inteact with it, it shows:

• during bootloader buring procedure: "Error 1 Can't request board information! ErrCode=-1
  Failed to burn bootloader: uploading error: exit status 0xffffffff"

• during sketch upload procedure: "Error 1 Can't request board information! Please try to update bootloader first.
  Failed uploading: uploading error: exit status 4"

What else can I do?

Thx & best regards from Zurich,
Holger

Looks like a h/w issue. Please send it to us, we will check it and send you a free replacement. Check PM.

I'm having the very same issue with 2 brand new units. I also purchased them in Switzerland. Is this a faulty batch maybe ? How do I get replacement units ? Greetings from Luzern

If you believe they are fault, please send them to us (in PM). We will check and send you a replacement.