Z-Way + UZB beginner trouble - help please

[Leif]

To follow the wild goose chase for a while, I just tried with a brand new AEOTEC Smart Switch 6. Same exact result. I'm pretty sure it's not really entering inclusion mode -- it's probably erroring out under the hood (as expert mode reports), with the simple user interface ignoring the error and instead timing out in a generic fashion. That's my guess anyway.

[Eagle]

hmm sounds strange...

download putty or some similiar prog and try to establish a ssh connection. after login, type:
-f /var/log/z-way-server.log

now try an inclusion in normal and expert mode. meanwhile the log (ssh window) will update in realtime => copy the inclusion relevant text for us please.

if you need further instruction, feel free to ask

[Leif]

Now we're getting somewhere! Thanks, Eagle. You missed the command but some research told me you meant tail.

Code: Select all

[2019-01-23 10:24:12.510] [D] [zway] Job 0x3b (Get background noise level): success
[2019-01-23 10:24:12.511] [I] [zway] Removing job: Get background noise level
[2019-01-23 10:24:28.823] [D] [zway] SETDATA controller.data.secureInclusion = True
[2019-01-23 10:24:32.652] [D] [zway] Job 0x3b: deleted from queue
[2019-01-23 10:24:33.783] [I] [zway] Max number of devices (1) reached
[2019-01-23 10:24:36.782] [D] [zway] SETDATA controller.data.secureInclusion = False
[2019-01-23 10:24:38.365] [I] [zway] Max number of devices (1) reached
[2019-01-23 10:24:42.524] [I] [zway] Adding job: Get background noise level
[2019-01-23 10:24:42.531] [D] [zway] SENDING: ( 01 03 00 3B C7 )
[2019-01-23 10:24:42.533] [D] [zway] RECEIVED ACK
[2019-01-23 10:24:42.534] [D] [zway] RECEIVED: ( 01 05 01 3B A8 7D 15 )
[2019-01-23 10:24:42.534] [D] [zway] SENT ACK
[2019-01-23 10:24:42.534] [D] [zway] SETDATA controller.data.statistics.backgroundRSSI.channel1 = 168 (0x000000a8)
[2019-01-23 10:24:42.535] [D] [zway] SETDATA controller.data.statistics.backgroundRSSI.channel2 = 125 (0x0000007d)
[2019-01-23 10:24:42.535] [D] [zway] SETDATA controller.data.statistics.backgroundRSSI.channel3 = 127 (0x0000007f)
[2019-01-23 10:24:42.535] [I] [zway] Job 0x3b (Get background noise level): RSSI Ch#1: -88 dBm, Ch#2: too low, Ch#3: invalid
[2019-01-23 10:24:42.536] [D] [zway] Job 0x3b (Get background noise level): success
[2019-01-23 10:24:42.536] [I] [zway] Removing job: Get background noise level

The message "Max number of devices (1) reached" appears any time I stop or start inclusion.
The "get background noise level" job happens regularly on its own and appears to work.
Changing between secure/insecure inclusion which seems to change a parameter, appears to work too.

I get the exact same "Max number of devices (1) reached" in the console whether I try to start inclusion from expert mode or simple mode. The message appears immediately even though simple mode stands there spinning its cursor like in idiot for two minutes(i counted) even though the operation clearly failed instantly.

[Leif]

Eagle, I found the following thread:
https://forum.z-wave.me/viewtopic.php?f=3419&t=21983
I think we can now safely conclude that the license is not installed in the UZB stick.

Back to square one.
Why won't it accept the license?

I tried adding the license while looking at the console:

Code: Select all

[2019-01-23 10:42:49.762] [I] [zway] Adding job: Get or set Z-Wave.Me firmware capabilities
[2019-01-23 10:42:49.764] [D] [zway] SENDING (cb 0x05): ( redacted )
[2019-01-23 10:42:49.769] [D] [zway] RECEIVED ACK
[2019-01-23 10:42:49.770] [D] [zway] RECEIVED: ( 01 04 01 F5 CE C1 )
[2019-01-23 10:42:49.770] [D] [zway] SENT ACK
[2019-01-23 10:42:49.770] [I] [zway] Job 0xf5 (Get or set Z-Wave.Me firmware capabilities): In progress
[2019-01-23 10:42:58.717] [D] [zway] RECEIVED: ( 01 05 00 F5 05 FA F0 )
[2019-01-23 10:42:58.717] [D] [zway] SENT ACK
[2019-01-23 10:42:58.717] [I] [zway] Job 0xf5 (Get or set Z-Wave.Me firmware capabilities): Failed
[2019-01-23 10:42:58.718] [D] [zway] Job 0xf5 (Get or set Z-Wave.Me firmware capabilities): fail
[2019-01-23 10:42:58.718] [I] [zway] Removing job: Get or set Z-Wave.Me firmware capabilities
[2019-01-23 10:43:05.207] [D] [zway] Job 0xf5: deleted from queue

It appears to be failing at a hardware level? Did I get a broken stick?
Considering that the stick survived a boot loader and firmware update just fine, it certainly doesn't seem like there's anything wrong with its flash memory.

[Eagle]

sorry, ofc forgot to copy the actual command. for everyone, whos searching the forums, its "tail -f /var/log/z-way-server.log"

youre right, your license is not applied.

more than a year ago, i had almost the same problem after a (maybe failed) bootloader update.
i emailed them on info@z-wave.me and they reset my license within some hours. after that i was able to succesfully enter my license again.

[Leif]

Thank you. I've e-mailed now. I guess I should have just e-mailed from the beginning -- five days this has taken so far.

[Leif]

No response in 24 hours.. any idea how long it usually takes, Eagle?

.

[Eagle]

Ive emailed them at 11:34 and got the answer at 13:28 on the same day. But i really dont know how long it usually takes

[Leif]

I must just be "lucky" then... Thanks for the info!

[iQbal]

I have the exact same problem.
License is verified but i cannot upgrade.

Device inclusion fails with same, "takes too long message".
Looking at the logs, its the same "Max capacity reached".

I emailed the seller for a refund, he replied he is waiting for the distributor to respond.