Firmware update stuck on "Installer downloading"

[Stalnoff]

I am trying to perform a firmware upgrade (with SmartHome interface) from 4.0.1 to 4.0.2 on RaZberry 7 Pro, but the progress bar is stuck on "Installer downloading":

Снимок экрана 2022-12-25 в 17.08.47.png (45.49 KiB) Viewed 4875 times

I waited 30 minutes, but nothing changed.

[Stalnoff]

The same problem occurred when trying to upgrade from 4.0.0 to 4.0.1

[PoltoS]

Please upgrade via apt-get update && apt-get upgrade. We are fixing the issue.

[mango]

Please upgrade via apt-get update && apt-get upgrade. We are fixing the issue.

Having same issues, but also cannot apt update, getting GPG errors. (coming from 3.2.3). Strangely enough, it worked on the other Z-way instance, but failed on this one (identical hardware).

Hit:1 http://raspbian.raspberrypi.org/raspbian bullseye InRelease
Hit:2 http://archive.raspberrypi.org/debian bullseye InRelease
Get:3 https://repo.z-wave.me/z-way/raspbian bullseye InRelease [1,808 B]
Err:3 https://repo.z-wave.me/z-way/raspbian bullseye InRelease
The following signatures couldn't be verified because the public key is not available: NO_PUBKEY D5AA8FC24C6547A2
Fetched 1,808 B in 2s (854 B/s)
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
All packages are up to date.
W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: https://repo.z-wave.me/z-way/raspbian bullseye InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY D5AA8FC24C6547A2
W: Failed to fetch https://repo.z-wave.me/z-way/raspbian/d ... /InRelease The following signatures couldn't be verified because the public key is not available: NO_PUBKEY D5AA8FC24C6547A2
W: Some index files failed to download. They have been ignored, or old ones used instead.

[mango]

Worked it out from seeing another thread.

apt-key adv --keyserver keyserver.ubuntu.com --recv-keys D5AA8FC24C6547A2

[Stalnoff]

Please upgrade via apt-get update && apt-get upgrade. We are fixing the issue.

Thanks, it worked!

[slytt]

Hello

- i'm on 4.0.0 and get stuck at the dowloading page still as described above
What is your ETA for fixing this ?

- Meanwhile trying SSH and performing "sudo apt-get update && apt-get upgrade" as suggested - i get ..
Err:3 https://repo.z-wave.me/z-way/raspbian bullseye InRelease
The following signatures couldn't be verified because the public key is not available: NO_PUBKEY D5AA8FC24C6547A2
Fetched 1,808 B in 1s (2,175 B/s)
Reading package lists... Done
W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: https://repo.z-wave.me/z-way/raspbian bullseye InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY D5AA8FC24C6547A2
W: Failed to fetch https://repo.z-wave.me/z-way/raspbian/d ... /InRelease The following signatures couldn't be verified because the public key is not available: NO_PUBKEY D5AA8FC24C6547A2
W: Some index files failed to download. They have been ignored, or old ones used instead.
E: Could not open lock file /var/lib/dpkg/lock-frontend - open (13: Permission denied)
E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), are you root?

Please advise on exact SSH command . I'm pretty much sure this will help others if well documented
Upgradeability is the basic function of a good product

Thank you

[PoltoS]

Please do:

Code: Select all

wget -qO - https://storage.z-wave.me/RaspbianInstall | sudo bash

This is the universal way published on our web site. IT fixes the key and upgrades to the latest official release

[slytt]

Thanks - following a "sudo reboot" - it worked !