razberry doesn't see devices

[mikelsr]

Problem:

When attempting to include a device the RaZberry doesn't find any. I have four devices but I am only trying to include a Nexia RP200 Home Dimmer Module, Freq 908.42 MHz. I know the dimmer device works as I can use the Nexia bridge to include the device (which I then exclude). The RaZberry does communicate as I can see data sent/received in the log file. Also the red led lights up when I attempt to include a device and goes out when I stop the include.

How can I tell if my RaZberry is on the correct frequency for the US as I understand it supports a number of countries? I have the zway and OpenRemoteHelpers modules configured.

Just trying to get my system running.

Here is the info on my system:

uname -a
Linux raspberrypi 3.12.35+ #730 PREEMPT Fri Dec 19 18:31:24 GMT 2014 armv6l GNU/Linux

file /bin/ls
/bin/ls: ELF 32-bit LSB executable, ARM, version 1 (SYSV), dynamically linked (uses shared libs), for GNU/Linux 2.6.26, BuildID[sha1]=0x7f981e03f231371c5feaaeab28d9e23639e57cd3, stripped

Z-Way version v2.0.0 from 2014-12-08 19:54:26 +0300 (build a064f5408850947aed035bc9170e1fa04f0fd2ec)
Looking for modules in ./modules
cURL 7.26.0 likely has DNS timeout bug. Please update cURL. Disabling sync DNS timeouts for now.
Module modhttp.so loaded
Module modzwave.so loaded
Module modenocean.so loaded
Module modws.so loaded
Module modhomekit.so loaded
Module moddhs.so loaded

Role in Network
Node Id: 1
Home Id: 0xf209b6ea
Primary Role: yes
Primary Capability: yes
SUC/SIS in network: No SUC/SIS present

Hardware
Vendor: RaZberry by Z-Wave.Me
Vendors Product ID: 2/3
Z-Wave Chip: ZW0301

Firmware
Library Type: static controller
SDK Version: 4.54.01
Serial API Version: 04.02

Log File info:
<NOTE: I don't know if this means anything but setting the SUC/SIS failed>

Code: Select all

2014-12-27 21:14:01.904] [I] [zway] Adding job: Set new SUC/SIS
[2014-12-27 21:14:01.904] [I] [zway] Removing job: Get controller capabilities
[2014-12-27 21:14:01.914] [D] [zway] SENDING: ( 01 07 00 54 01 01 00 01 AD )
[2014-12-27 21:14:01.928] [D] [zway] RECEIVED ACK
[2014-12-27 21:14:01.928] [D] [zway] RECEIVED: ( 01 04 01 54 00 AE )
[2014-12-27 21:14:01.928] [D] [zway] SENT ACK
[2014-12-27 21:14:01.928] [I] [zway] Job 0x54 (Set new SUC/SIS): Failed
[2014-12-27 21:14:01.929] [D] [zway] Job 0x54 (Set new SUC/SIS): fail
[2014-12-27 21:14:01.929] [I] [zway] Removing job: Set new SUC/SIS

<NOTE: More data from when I pressed the Start Inclusion from the expert menu>
[2014-12-27 21:16:46.926] [I] [zway] Adding job: Add/re-include node to network
[2014-12-27 21:16:46.936] [D] [zway] SENDING (cb 0x01): ( 01 05 00 4A C1 01 70 )
[2014-12-27 21:16:46.938] [D] [zway] RECEIVED ACK
[2014-12-27 21:16:46.940] [D] [zway] RECEIVED: ( 01 07 00 4A 01 01 00 00 B2 )
[2014-12-27 21:16:46.940] [D] [zway] SENT ACK
[2014-12-27 21:16:46.940] [D] [zway] SETDATA controller.data.lastIncludedDevice = Empty
[2014-12-27 21:16:46.940] [D] [zway] SETDATA controller.data.lastExcludedDevice = Empty
[2014-12-27 21:16:46.941] [I] [zway] Job 0x4a (Add/re-include node to network): Ready to add - push button on the device to be added
[2014-12-27 21:16:46.941] [D] [zway] SETDATA controller.data.controllerState = 1 (0x00000001)
[2014-12-27 21:17:07.433] [I] [zway] Adding job: Add/re-include node to network
[2014-12-27 21:17:07.433] [D] [zway] SETDATA controller.data.controllerState = 17 (0x00000011)
[2014-12-27 21:17:07.433] [D] [zway] SENDING: ( 01 04 00 4A 05 B4 )
[2014-12-27 21:17:07.435] [D] [zway] RECEIVED ACK
[2014-12-27 21:17:07.435] [I] [zway] Removing job: Add/re-include node to network
[2014-12-27 21:17:07.486] [D] [zway] RECEIVED: ( 01 07 00 4A 01 06 00 00 B5 )
[2014-12-27 21:17:07.486] [D] [zway] SENT ACK
[2014-12-27 21:17:07.486] [I] [zway] Job 0x4a (Add/re-include node to network): Cancelling job: Add/re-include node to network
[2014-12-27 21:17:07.486] [I] [zway] Removing job: Add/re-include node to network
[2014-12-27 21:17:07.487] [D] [zway] SETDATA controller.data.controllerState = 0 (0x00000000)
[2014-12-27 21:17:27.553] [D] [zway] Job 0x4a: deleted from queue
[2014-12-27 21:17:27.595] [D] [zway] Job 0x4a: deleted from queue
[2014-12-27 21:40:20.913] [I] [zway] Adding job: Get routing table line
[2014-12-27 21:40:20.914] [D] [zway] SENDING: ( 01 06 00 80 01 00 00 78 )
[2014-12-27 21:40:20.915] [D] [zway] RECEIVED ACK
[2014-12-27 21:40:20.919] [D] [zway] RECEIVED: ( 01 20 01 80 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 5E )
[2014-12-27 21:40:20.919] [D] [zway] SENT ACK
[2014-12-27 21:40:20.920] [D] [zway] SETDATA devices.1.data.neighbours = byte[0]
[2014-12-27 21:40:20.920] [D] [zway]   ( zero-length buffer )
[2014-12-27 21:40:20.920] [I] [zway] Job 0x80 (Get routing table line): List of neighbours for node 1: [ ]
[2014-12-27 21:40:20.920] [D] [zway] Job 0x80 (Get routing table line): success
[2014-12-27 21:40:20.920] [I] [zway] Removing job: Get routing table line
[2014-12-27 21:40:41.025] [D] [zway] Job 0x80: deleted from queue

[PoltoS]

You have 3rd generation RaZberry (latest are 5th gen - available since September 2014).

Your board does not support frequency switching other than EU/RU. And if you have a US one (you should have this one), do never try to switch it on EU or RU. Otherwise it will kill it. Otherwise you will need to recover it with our support team.

Are you use you have a US version of RaZberry?

[mikelsr]

For Christmas my wife ordered this for me over the internet. The box states only tells me it is a Z-Wave Razberry-Pi GPIO Daughter Card New. Bar code is X000JW1VTJ, sticker on card is 01.10.14. So I don't know if it is a US version or not. She purchased it from Quantum-Wireless. I guess I should call them.

And thank you for your reply.

[mikelsr]

I contacted Quantum-Wireless.com (where the order was placed) and they told me that the device should be a US device.

[PoltoS]

Please check that crystal on the chip has US+ label (it is a metallic "chip"). Hope you have not tried to change frequency to RU/EU/US or any other.

Also try to exclude the device first

[mikelsr]

It does have US+. After the device didn't respond to the switch I did select US then EU and then US. I did try and exclude the device, that was one of the first things I tried. The red led does light up when I attempt to include and it goes off when I stop including but I guess I fried the device?

[PoltoS]

All these frequencies buttons were designed for new 5th gen device, not for 3rd gen. For third gen it was not possible to change frequency to US in other way than reflashing it. So, you made it EU and now it is on EU (while antenna SAW filter is US). Pity, but you killed it....

But if you promise not to touch this button again, we can help to re-flash it. Please enable remote access in 8084 and send us by mail your Z-Box ID and password to your RaZberry. We will try to recover it.

We will need your help to test it once done.

[mikelsr]

i have setup the remote access. Which email address would you like me to send the Z-Box ID and password to?

[mikelsr]

A quick question. Would it be better to return this device through Amazon and get the 5th gen?

[PoltoS]

Not sure you can return it. It is not a faulty one, so ask Amazon,

Send the credentials to support@z-wave.me. It will be pretty fast to recover it I believe. But we will need your presence after recover to check that it works again.