Device Image Missing in Expert Gui

[J.nissen]

Hello,
i have add an DeviceImage to an ZDDX File

Code: Select all

 <resourceLinks>
		<deviceImage url="https://products.z-wavealliance.org/ProductImages/Index?productName=ZC12-19110019"/>
	</resourceLinks>

On Select Device Description it was Shown, but in the Device Configuration it was Missing.

2022-12-24 16_47_56-Z-Wave Expert UI – Mozilla Firefox.png (27.62 KiB) Viewed 4373 times

2022-12-24 16_48_32-Z-Wave Expert UI – Mozilla Firefox.png (25.16 KiB) Viewed 4373 times

[PoltoS]

I think you need to refresh the page

[J.nissen]

Hello,
I have It Done. Also on other Browser is the Image Not Show.

[PoltoS]

I fear we need to get access to the EUI to check it. Please send us (in PM or via support@z-wave.me) access credentials.

[piet66]

I have also done these things. It works.

Have you cleared the browser cache? If that doesn't help, the reason must be in the file. Either you are using a wrong file (unfortunately, the filename is not shown in Expert UI), or you made a mistake while editing.

I assume that you have edited an existing file and not renamed it or created a new one.

[J.nissen]

Hello,
thanks for your reply.

Please find my ZDDX File here.

2969-0371-0004-00BD-03-07-11-00-00.zip

(917 Bytes) Downloaded 275 times

I have test it with different Browsers ig. Edgde, Firefox, Safari
On same Device on Configurationpage Security Interview failure

RangeExtender.png (49.77 KiB) Viewed 4191 times

on Detailspage no Error appears

RangeExtenderDetail.png (19.96 KiB) Viewed 4191 times

[piet66]

There is nothing wrong with this file. If you now prove that Expert UI pulls in exactly this file, then you have to look somewhere else entirely.

[J.nissen]

Hello piet66,
can you see Image in your Configuration ?
I'm using Version 4.0.2

[piet66]

I don't have this device.

I took the description of another device without image, added your image, and after I cleared the browsers cache the image was shown in Expert UI.

[PoltoS]

we see the picture:

Screenshot from 2022-12-29 05-36-08.png (289.59 KiB) Viewed 4111 times

The picture points directly to the Alliance web site: https://products.z-wavealliance.org/Pro ... 2-19110019

Please make sure this site opens in your browser. I think it is an internet issue on your side.